Holiday Extended Return Policy

Orders placed from Nov 1st, 2022, until Dec 26th, 2022 (“Offer Period”) are eligible for return within 60 days of the delivery date, subject to these terms and conditions. Orders placed after the Offer Period are eligible for Pext 30-day return policy.

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

Items must be in their original condition without signs of wear or damage

Items returned by mail must be in all original packaging (tags, box, and pouch included)

No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

Engraved and monogrammed products

Earrings used to pierce during a piercing appointment

Gift cards

Online Purchase

For purchases made on mejuri.com, you can return your purchases online and in-store.

In-Store & Buy Online, Pickup In-Store Purchase

These orders can be returned in-store only. Please have your order confirmation email, order card, or gift receipt ready. If you are unable to visit a retail location, please email demo@example.com.

We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Online Purchase

Online purchases can be exchanged in-store. We are not able to offer exchanges online at this time.

In-Store & Buy Online, Pickup In-Store Purchase

These orders can be exchanged in-store only.

Under our warranty, we’ve got your back. This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.

We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Pext.